Under the Department of Justice (DOJ) ADA Title II rule, as extended in April 2026, state and local governments with 50,000 or more residents must make web content and mobile apps meet WCAG 2.1 Level AA by April 26, 2027. Smaller governments and special districts have until April 26, 2028. Translated content is covered too.
ADA Title II Web Accessibility Deadlines: What They Mean for Translated Content Read More »
A language access plan (LAP) is a written policy that explains how an agency gives people with limited English proficiency (LEP) meaningful access to its programs. To write one, assess need with the four-factor analysis, set interpretation and translation services, identify vital documents, train staff, give notice, and monitor results on a set schedule.
How to Write a Language Access Plan: A Step-by-Step Guide for Public Agencies Read More »
The Title VI four-factor analysis is the method agencies use to decide which language services people with limited English proficiency (LEP) need. It weighs four things: the number or proportion of LEP persons, how often they contact the program, how important the program is to their lives, and the resources and costs involved.
The Title VI Four-Factor Analysis Explained, With a Worked Example Read More »
A vital document contains information a person needs to get, keep or contest a service or benefit. Federal guidance from DOJ (2002) and HHS (2003) lists examples such as consent and complaint forms, notices of rights or denial, and applications. Whether a document is vital depends on the consequences if a person cannot understand it.
What Counts as a Vital Document, and What Must Be Translated Read More »
